Organisational Culture
Marketing departments can spend a lot of money and time creating the right brand for an organisation, and Human Resources can spend a lot of time and effort defining what organisational culture should look like.
In reality the culture is defined by the actions of the organisation’s leadership which in turn ultimately defines a customer’s experience with the organisation.
Humans learnt a long time ago they needed to be part of a group to survive and prosper. When they join a group, there is the need to be accepted. Therefore, they will generally accept and subscribe to the values and behaviors of the group, even ifthese are not what they would normally adhere to.
To prevent being seen as antisocial people will suppress their own requirements. Thus the values and behaviors become ingrained in the culture. Even after the original influence has left the group.
When people feel threatened within their working environment or culture, they use their knowledge as power to survive. They do this by withholding information, or only providing enough knowledge for their continued survival.
As an example you ask a staff member for some information about a customer and whilst they answered your question, they didn’t give you all the information they could have. In going back to the customer, you realise information had been withheld and you could not give the best customer experience/outcome possible.
Huse Hill Associates have found from experience there is little value in increasing your organisation’s sales, when there isn’t an infrastructure and culture in place able to support the increased workload.
Huse Hill Associates can help you develop and maintain an effective organisational culture and work with you on building your infrastructure to support increase in productivity.
You get all your results through your people – a good place to revolutionise your business, starts with your culture.
Client Testimonials |
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| ….DHL Global Forwarding thinks and acts differently, as we see our people as an asset and want to invest in them to get a better outcome for our clients. My latest investment was before the Christmas holidays, I gave all my managers a copy of the book “Revolutionise the way you work” …. Read full client reference Brian Broom Managing Director, DHL Global Forwarding |
….The results over the weeks following the program were great. Morale up significantly, sick leave and absenteeism reduced to acceptable levels. I also liked the way you were able to counsel certain people and help them into new employment more intone with where they needed to be. I highly recommend this program to any manager who wants to improve the culture of their organization…. Read full client reference Helen Roderick Managing Director, Jeannie D Corporate Promotional Products |